3-Step Process Documenter

Here is a test I give founders. Pick your best employee and imagine they win the lottery tomorrow. Now tell me, honestly, how much of your business just walked out the door in their head.

This Month’s Tool

Most growing companies run on tribal knowledge. The way you onboard a client, close the books, ship the product, handle the angry customer, it all works because specific people remember how it works. Nothing is written down, or what is written down is a forty-page binder nobody has opened since it was printed. Then someone leaves, or you try to hire, or you try to grow past the point where you personally can catch every dropped ball, and the invisible machine starts grinding. The 3-Step Process Documenter™ is the EOS® tool for getting your core processes out of people’s heads and onto paper without turning it into a bureaucracy project that dies in month two. The trick is knowing what to document and, more importantly, what to leave out. That judgment call is exactly what Lesa will teach in the room.

Taught By

Lesa Skipper is a Certified EOS Implementer™ who has lived EOS from both sides. She first ran it as a client, inside her own leadership team, before becoming an implementer who now coaches growing teams through it. So when she teaches a tool like this, she is not talking theory. She is talking about what it actually feels like to get a process out of your head and onto paper while you are still the one doing the work, and what changes once the team can run it without you.